Emerging Market Telecommunications Services Ltd.(EMTS) trading as 9mobile and formerly known as Etisalat Nigeria, has apologised to its subscribers after some disruption in its services.
The disruptions led to outrage on social media, as angry subscribers took to Twitter and Facebook to call out the service provider, which just underwent some administrative transitions.
But Ibrahim Dikko, the vice-president, regulatory and corporate affairs, 9mobile, acknowledged the disruptions and apologised via a statement in Lagos.
“We would like to inform the public on network outage in one of its data centres which resulted in service disruption,” he said
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“We are aware that subscribers may be experiencing some disruption with voice, Short Message Service (SMS) and data services due to this technical issue.
“Our technical teams are currently working assiduously to resolve the issue within the shortest possible time.
“We sincerely apologise for the inconveniences this may have caused our subscribers and we thank them for their patience and understanding”.
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9mobile is the fourth largest telco in Nigeria, with about 20 million subscribers.
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