9mobile dismisses shutdown rumours, assures customers of improved services

9Mobile, one of Nigeria’s big four telecommunications firms, has dismissed rumours suggesting an impending shutdown of its operations in Nigeria.

Customers of the telecoms company had reportedly lamented the continuous decline of the firm’s service in Nigeria, and also complained of their inability to port out of the network.

In a statement on Saturday, the company described the claims as “false and misleading,” adding that they were aimed at causing unnecessary panic among its subscribers.

“We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching,” 9mobile said.

“We want to clarify that 9mobile has never restricted customers from porting to other networks.

“We remain fully compliant with industry regulations and committed to delivering fair, transparent, and customer-focused services.

“While there have been temporary technical challenges affecting MNP, these issues have now been largely resolved.

“Some minor delays may still occur due to ongoing system optimizations, but we are actively working to ensure a smoother experience for all users.

“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges.

“We acknowledge the temporary service disruptions some customers may have experienced in different locations.

“However, we assure you that these disruptions are part of a broader transformation effort aimed at modernizing our infrastructure and improving overall service quality.”

The telecom firm said its “ongoing investments in network upgrades and service expansion will soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities”.