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Attend to your customers, CBN tells banks amid refund complaints on X

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Central Bank of Nigeria headquarters.

The Central Bank of Nigeria (CBN) has directed commercial banks to respond to customers’ complaints. 

CBN called the attention of the financial institutions to customers’ requests on X, formerly Twitter.

TheCable observed that the CBN has been acting as an intermediary between commercial banks and their customers each time a complaint is made on the microblogging platform.

In one of such posts, an X user, with the handle @BoyeGift, and also a customer of the United Bank of Africa (UBA), asked for a refund of his money after a failed transaction.

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“Uba please refund my money. I have been calling your customer care but it seems like they don’t know their work since 22nd of September and 4th October. It’s going to 2 months now, please refund my money; it’s my allowance,” he said.

Replying to the customers’ post, the apex bank asked the customer fulfilment centre of the UBA to address the issue raised by the client.

“@UBACares Kindly attend to your customer,” the apex bank wrote.

Soon after, UBA wrote that a response had been sent to @BoyeGift.

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On October 27, 2023, the CBN had asked Guaranty Trust Bank to address a customer’s refund request.

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On October 19, the apex bank also asked Standard Chartered Bank to look into a customer’s grievance.

https://twitter.com/iam_kalaam/status/1714961402840895656?t=MIv-xMj9Aq12YpvRLvTb8g&s=19

Here are other instances the CBN has drawn the attention of banks to customers’ complaints, asking the lenders to address it.

Recently, the central bank has been educating Nigerians on their rights and responsibilities as financial consumers.

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