At TheCable, we uphold Independence, Impartiality, Integrity, Defence of the Public Interest, and Respect for Diversity as our core editorial values. These principles guide our commitment to providing accurate, balanced, and reliable information to our readers. We understand the importance of transparency and accountability in journalism and are dedicated to addressing any errors in our reporting promptly and responsibly as we have done since the newspaper was established in 2014.
1. Commitment to Accuracy
For us to deliver on our mandate for knowledge-driven journalism, accuracy is non-negotiable. This is why our editorial processes are designed to eliminate errors through rigorous fact-checking, sourcing, editing and review before publication. However, when errors occur, we take full responsibility for rectifying them transparently.
2. Reporting Errors
We welcome our readers’ input in identifying errors in our content. If you spot an error, please report it through one of the following channels:
- Email: [email protected]
- Social Media: @TheCableng
When reporting an error, please include the following details:
- URL: Provide the specific link to the article containing the error.
- Error Details: Clearly describe the error you have identified.
- Supporting Evidence: Attach any relevant evidence, such as links, documents, or data that support your claim.
3. Correction Process
Upon receiving an error report, our editorial team follows a structured review process:
- Verification: We compare the reported claim against credible sources, consult with subject-matter experts if necessary, and review any new evidence provided.
- Correction: If the error is confirmed, we promptly update the content with accurate information. An editor’s note will be added to the article, detailing the correction made and the reason for the update.
- Outcome Communication: If the review finds the original content accurate, we will not update the article. However, we may provide feedback to the complainant explaining our findings.
4. Retractions
We may issue a retraction in rare and significant cases where an article is deemed fundamentally flawed or erroneous. Retractions will be clearly labelled, and the reasons will be transparently communicated to our readers.
5. Complaints Not Subject to Review
We value constructive feedback but recognize that not all complaints require formal review. The following complaints will not be reviewed:
- Vague complaints lacking specific details or examples of errors.
- Complaints based solely on differences in opinion or editorial conclusions.
- Complaints that have already been addressed in previous corrections or clarifications.
6. Nonpartisanship and Transparency
As part of our commitment to Independence and Impartiality, TheCable adheres to a strict nonpartisanship policy, which is clearly stated in our staff and editorial handbooks. In line with this, we ensure that corrections and clarifications are handled without bias, reflecting only the facts and credible evidence.
7. Continuous Improvement
TheCable is dedicated to continuous improvement in line with its value of Defence of the Public Interest. Feedback from our readers helps us maintain high standards of journalism. We also regularly review our editorial processes to ensure they align with best practices in the industry.
By maintaining transparency and accountability, we reaffirm our commitment to our readers and our core editorial values. Your input is invaluable in helping us maintain the highest standards of integrity in our reporting.