The Eko Electricity Distribution Company (EKEDC) says customers will experience a payment service downtime from October 18 to October 21.
The company, in a statement on Monday, said the disruption would be caused by its planned migration to a new system.
“The Eko Electricity Distribution Company (EKEDC) wishes to inform its valued customers of a planned payment service downtime scheduled to take place from October 18th to October 21st, 2024,” the statement reads.
“This disruption is necessitated by EKEDC’s planned migration to a new, state-of-the-art All in-One System designed to enhance operational efficiency and improve customer experience.
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“During this period, customers will be unable to make payments or recharge their prepaid meters via both online platforms and physical payment outlets.
“While electricity supply will not be affected, EKEDC kindly implores all customers to recharge their prepaid meters and settle outstanding bills ahead of the downtime to avoid any disruption in service.”
In his remarks, Babatunde Lasaki, the general manager of corporate communications at EKEDC, said the organisation is unwavering in its pursuit of providing superior customer experience, leveraging technology and valuable human capital.
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“The All in-One System will enable us to better manage customer data, streamline billing and operational processes, respond more effectively to service issues and give our customers the self-service option,” he said.
“Once completed, our customers will have access to their own information and transaction history; removing the need to reach out to us or visit any of our offices before getting their information.
“Our team is working diligently to ensure a seamless transition, therefore, we urge our prepaid customers to kindly buy units that will last them throughout this payment service downtime period to avoid any disruption to their electricity service and implore our postpaid customers to make their bill payments as they will be unable to do so during this period.”
Lasaki said the organisation’s customer service team would remain available to provide support during the downtime.
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The spokesperson said EKEDC remains dedicated to making the migration a seamless process and would resume full payment services after completion.
He appreciated the cooperation and understanding of the customers as the organisation works to improve services to better meet their needs.
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