EKEDC: Upgrade process caused prepaid platform glitch — vending services restored

The Eko Electricity Distribution Company (EKEDC) says the downtime on all its prepaid meter platforms has been fixed.

This comes more than two days after a major glitch prevented customers from recharging their meters on the prepaid platform.

In a statement on Thursday, the EKEDC said it has completed essential technical upgrades and has fully restored vending services.

“The Eko Electricity Distribution Company (EKEDC) wishes to inform its esteemed customers of the successful completion of essential technical upgrades and the full restoration of vending services, following recent disruptions experienced between July 30th and August 1st, 2024,”  the statement reads.

“The disruptions were due to an unfortunate technical issue in our upgrade process, which impacted our customers’ ability to purchase prepaid electricity units for a short term.”

The distribution company (DisCo) also appealed to customers for the distress caused, adding that they would now enjoy improved services moving forward.

“We sincerely regret the distress this caused and sincerely appreciate the understanding of our customers during this period,” the DisCo said.

“We are pleased to announce that our technical team has resolved the issue.

“We now look forward to rolling out an improved customer experience, which includes enhanced electricity consumption management both onsite and remotely using mobile devices.”

In addition, the DisCo said customers can vend via payment platforms such as Interswitch, Buy Power, Pay Attitude, PalmPay, Etranzact, Vatebra, Quickteller, One card, Paga, and Unified payment.

However, the firm warned that customers may experience a bit of delay in receiving their tokens.

The EKEDC assured that “all other payment platforms and banks are being restored gradually and we will update you as soon as we attain optimal restoration”.