BY Aderonke Oni
The Federal Airports Authority of Nigeria (FAAN) says it has launched a task force to eliminate touting, extortion, and other illicit activities in Nigeria’s airports.
In a statement on Saturday, Olubunmi Kuku, FAAN’s managing director (MD), expressed concern over the ongoing harassment and extortion of passengers at the airports.
She said the agency’s leadership has launched an extensive campaign to crack down on these illegal activities.
Kuku said Henry Agbebire, director of special duties at FAAN, has been appointed to spearhead the initiative as the chairman of the task force.
She said the task force has been mandated to enforce discipline among airport staff and maintain a culture of professionalism at all levels.
“Mrs. Kuku has also declared her intention to personally engage with all government agencies operating at the airports to ensure compliance with the anti-touting and anti-extortion measures,” the statement reads.
Kuku also warned all airport personnel, including FAAN staff, that strict disciplinary actions would be enforced against anyone involved in illicit practices.
She said the era for business is over, emphasising the administration’s strict zero-tolerance policy towards misconduct.
The FAAN MD also announced plans to establish magistrate courts in international airports to expedite the legal process for prosecuting offenders.
Kuku said in addition to these measures, dedicated phone lines and QR codes will be set up to provide passengers with a means of providing feedback on their airport experience.
She said all airport staff must clearly display their ‘on-duty’ cards and name tags to ensure easy identification and accountability.
The FAAN boss reiterated the agency’s commitment to delivering exceptional service and ensuring a safe and secure environment for all passengers and airport users.
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