FCCPC to telcos: Tariff increase must reflect in better services for Nigerians

The Federal Competition and Consumer Protection Commission (FCCPC) says the recent tariff increase in the telecommunications sector must translate to better service for consumers.

On January 20, the Nigerian Communications Commission (NCC) approved the request of telecommunications companies (telcos) to increase tariff.

The approval would allow telcos to increase rates for the first time since 2013.

In a statement issued on Wednesday, Ondaje Ijagwu, director of corporate affairs at the FCCPC, said consumers have consistently demanded measurable enhancements in service quality before any tariff adjustments are implemented.

Ijagwu said consumers have expressed concerns about network congestion, drop calls, erratic internet speeds, unexplained data depletion, and poor customer service.

He said the new tariff structure must lead to visible and measurable improvements in the areas of concern.

“The Memorandum of Understanding (MoU) recently signed between the FCCPC and NCC highlights a shared commitment to ensuring robust consumer protection, fair competition, and the eradication of exploitative practices in the telecommunications sector,” the statement reads.

“It reinforces the principle that any regulatory or pricing adjustment must balance the sustainability of the industry with the interests of consumers.

“It is non-negotiable that telecom operators must prioritise visible and measurable improvements in network reliability, speed, accessibility, and customer service as part of any tariff adjustment.

“The rationale for the increase must be reflected in better services for consumers who rely on telecommunications for both personal and business purposes.”

‘OPERATORS REQUIRED TO DISCLOSE KEY DETAILS UPFRONT’

The director commended the NCC for its cautious and measured approach in approving a tariff adjustment significantly lower than the 100 percent increase initially proposed by operators.

The decision, he said, reflects an effort to balance industry sustainability with consumer protection.

“We are also pleased with the NCC’s directive to operators to ensure that, henceforth, tariffs are clear, straightforward, and free of hidden charges or complexities,” Ijagwu added.

“Operators are now required to disclose all key details upfront, including the cost, validity period, and the specific inclusions of a plan.

“Consumers can also expect a mandatory disclosure table from their service providers, enabling them to make informed decisions without worrying about unexpected charges or surprises.”

Ijagwu said the operators are expected to allocate increased revenues responsibly, focusing on infrastructure development and service delivery improvements.

The FCCPC spokesperson said clear mechanisms must be established to monitor how the funds are utilised to ensure that consumers directly benefit from the adjustments.

“As Nigeria embraces rapid technological advancements and increasing reliance on digital connectivity, it is imperative that the benefits of a thriving telecommunications ecosystem extend to all stakeholders, particularly consumers,” he said.

Ijagwu assured the public of the commission’s commitment to monitoring the implementation of the tariff adjustment, ensuring compliance with regulatory standards, and addressing consumer concerns.

He also encouraged consumers to report unfair practices or concerns through its official channels for effective resolution.