FIRS launches USSD code, handbook to simplify tax processes

The Federal Inland Revenue Service (FIRS) has launched an unstructured supplementary service data (USSD) code designed to simplify tax processes and “improve taxpayers’ satisfaction”.

The code, *829#, was unveiled on Wednesday by Zacch Adedeji, the FIRS chairman, at the revenue house in Abuja during the celebration of the 2024 customer service week.

Speaking at the launch, Adedeji said the initiative makes Nigeria the sixth African country to deploy USSD code to simplify tax payment processes.

He said taxpayers on any mobile telecommunication network in the country can now get real-time access to the FIRS on tax-related issues.

The taxman said the instant messaging protocol demonstrates the agency’s commitment to simplifying tax administration, ensuring that “all taxpayers—whether in bustling cities or remote areas can engage with FIRS seamlessly”.

He encouraged taxpayers to take full advantage of the benefits provided by the USSD for all their inquiries.

“With the *829# USSD code, taxpayers now have the power to: retrieve their taxpayer identification number (TIN), verify their tax clearance certificate (TCC), access information on tax types and rates, locate the nearest FIRS office, and get answers to general tax-related inquiries,” Adedeji said.

“Without the need for internet access, all of these services are now available with a simple mobile phone.

“This technological leap reflects our dedication to creating a tax system that is efficient, transparent, and responsive to the needs of taxpayers.”

‘CUSTOMER GUIDE WILL DRIVE OUR INTERACTIONS WITH TAXPAYERS’

Meanwhile, the FIRS also launched its customer-centric guide, a handbook detailing the agency’s policies, processes and procedures aimed at maintaining taxpayers’ status as “kings” in its service approach.

The guide reaffirms FIRS’s commitment to treating taxpayers as valued partners in nation-building, the agency said in a statement on Wednesday.

“This guide embodies our commitment to putting taxpayers at the centre of our service delivery,” the statement reads.

“It outlines the principles and values that will drive our interactions with taxpayers by ensuring that every engagement is defined by respect, professionalism, and efficiency.

“The guide serves as a reminder to us all that the taxpayer is not just a client, but a valued partner in nation-building.

“Through the combination of the *829# USSD code and the customer centricity guide, we are reinforcing a culture of service excellence and making tax compliance not just a duty but an experience that fosters trust and voluntary participation.

“As we celebrate this achievement, I encourage everyone to make full use of the *829# service and embrace the customer centricity guide. Your feedback will be crucial as we continue to enhance these services and meet the evolving needs of our taxpayers.”

On his part, Nnenna Akajemeli, national coordinator of Servicom, praised the FIRS for its continuous efforts to enhance taxpayer satisfaction.

She commended the introduction of the USSD code and the handbook, noting their role in simplifying tax processes and improving service quality.