First Bank restores service on mobile app after downtime

The First Bank of Nigeria (FBN) has announced the full restoration of services on its mobile banking platform, Firstmobile, following a brief disruption caused by a recent upgrade of the application.

In a statement on Monday, Folake Ani-Mumuney, group head of marketing and corporate communications at FBN, said Firstmobile is now fully operational.

The bank assured customers of its continued commitment to delivering seamless and innovative financial services.

“Firstmobile is now up and running as the bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe,” First Bank said.

“However, customers who still experience challenges in accessing or using their Firstmobile app are encouraged to contact our dedicated customer service team, FirstContact, via any of the means below: On phone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190.

“Email: complaints@firstbankgroup.com and firstcontactcomplaints@firstbankgroup.com.”

In addition to Firstmobile, the bank said customers can continue to enjoy convenient access to a wide range of banking services via its other channels such as firstonline (online banking platform), firstmonie wallet and firstmonie (agent banking).

Others include FirstBank automated teller machines (ATMs), FirstBank debit and credit cards, and USSD banking.

The financial institution apologised for any inconvenience caused during the service disruption and reassured customers of its dedication to providing a seamless banking experience.

Last week, First Bank customers took to X to express frustration over their inability to access the bank’s mobile platform.

In response, the bank issued a statement on October 1 apologising for the disruption and assuring customers that efforts were being made to resolve the issue.

The bank also urged customers to use alternative channels to complete transactions while the technical difficulties persisted.

In a follow-up statement on October 2, the company reiterated that its team was actively working to resolve the problem, encouraging the use of alternative channels.