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‘GTBank locked me out for 24 hours’ — netizens react to app login issues

Guaranty Trust Bank (GTBank) has left its customers frustrated and helpless as a result of an inability to access the mobile app ‘GTWorld’.

The development comes against the background of an update which was expected to improve the app’s features but instead led to login issues for customers.

The bank had, on Tuesday, informed its customers via text and email messages that its app would be automatically updated to the new version on July 12.

“On the 12 July, we will release the new and updated version of the GTWorld Mobile Banking App to Play Store and App Store. This means that when you launch the GTWorld Mobile Banking App, you will see a newly designed interface if you have App Updates set on automatic,” the notice reads.

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“However, if App Update is not set to automatic on your mobile device, you will need to manually update your GTWorld Mobile App to experience the newly designed app. Please note that we will discontinue support of the current version of the GTWorld App on 12 August.”

TheCable observed that following the update, many customers have not been able to log into the updated mobile app.

Numerous users have complained of being locked out of their accounts for a period of 24 hours after multiple unsuccessful attempts to log in.

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Below are some of the reactions from Twitter.

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https://twitter.com/seandavidn/status/1679719970048036864?s=46&t=QV4JYHHiDsNREbfP1wQ4Sw

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Responding to the plight of customers, GTBank asked them to use the internet banking or the USSD platform to initiate transactions.

“Thank you for talking to us. We sincerely apologize for the inconvenience this may have caused you,” a message from the bank reads.

“Please be informed that we are aware of the downtime, and this is receiving attention and resolution is ongoing.

“Please bear with us as the updated platforms will be up and running in no time.”

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