Zenith Bank customers have taken to X to complain about their inability to access the financial institution’s mobile app.
Users experienced login issues while trying to access the mobile app after Zenith Bank updated its banking application.
On Tuesday, Zenith Bank informed its customers via text, email, messages and social media platforms that its app would be automatically updated to the new version on October 1.
“Please be informed that we are currently undertaking a routine maintenance of our Information Technology Infrastructure, to enable us to significantly improve the quality of service rendered to you,” Zenith Bank posted.
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“On Tuesday, October 01, 2024, our Mobile Banking App, USSD Service, Internet Banking and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 am and 02:30 pm WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimize any service interruptions during the exercise.”
However, many customers have complained of unsuccessful attempts to log into the updated mobile app 24 hours after the update.
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Here are some of the reactions of customers on X.
Zenith Bank is running away with our funds @cenbank
They should pay the consequences they put us through for more than 3 days now. This shouldn’t just go empty focus, compensate for the loss you caused us. Useless Bank ever— Sulaiman Isah (@SulaimanLeko) October 2, 2024
Zenith bank, so you still can’t fix this issue for more than 24hours? Do you know the stress you are putting your customers through
Advertisement— .frankie (@forehead01) October 2, 2024
Nothing absolutely is Happy about the independence as Zenith bank frustration lasted for 2days now. Can’t access money,business on hold for 2days. So unprofessional.
— Jossy obinna (@JossyObinna) October 2, 2024
I don’t understand!
What kind of disappointment is this from Zenith bank.
My salary and other credited money can’t be accessed since 2 days ago…AdvertisementYou choose a wrong time, we regret using you as a salary account.
ARE NIGERIANS MONEY SAFE WITH ZENITHBANK?
NO WORD FROM ZENITHBANK 24 HRS AND COUNTING.AdvertisementIS ZENITH BANK FACING LIQUIDATION CRISIS?
REMEMBER THIS IS NIGERIA WHERE A CRIMINALS ARE IN POWER.— SpreadJah (@Wildfire360) October 2, 2024
Advertisement— Adedoja Olalekan (@OlalekanAdedoja) October 2, 2024
Zenith Bank: What’s happening with your e-channels since yesterday’s 12 am till now?. This is very disturbing. When will the services be back?
Advertisement— Richard Chukwuemeka (@chuksrich) October 2, 2024
Zenith Bank has not addressed the complaints.
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