MTN Ghana suspends data zone bundle, apologises to customers

MTN Ghana says it has suspended its data zone bundle following directives from the country’s regulator.

The telecoms giant disclosed this in a statement issued by Nana Asare, its acting chief corporate services officer, on Thursday.

According to the company, the suspension took effect on April 5, 2023.

MTN Ghana assured customers that it is working with the regulator to restore the service.

“The suspension of the innovative data zone bundle is due to a review of the bundle offer in line with the significant market power (SMP) directives applied to MTN Ghana in June 2020, not to be the lowest priced on any offer in the industry,” the statement reads.

“We are currently engaging and collaborating with the regulator, as we seek alignment on a revised data zone bundle to be reinstated as soon as possible.

“We will notify you in due course of further developments.

“MTN Ghana would like to reassure its customers that it would continue to roll out innovative and affordable products and services for the benefit of its cherished customers.”

The data zone bundle is an innovation by MTN Ghana that gives customers a one-day validity bundle at discounted rates at the point of purchase.

The service, which was reportedly launched a year ago, was suddenly cancelled.

Following the suspension, customers raised concerns after noticing their inability to subscribe to the service.

Further speaking on the matter in the statement, MTN Ghana also apologised to customers for “limiting communications on the matter to service activation channels only”.