NCAA to sanction airlines who fail to notify passengers of travel restrictions at destinations

The Nigeria Civil Aviation Authority (NCAA) says it will no longer condone airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them due to visa or travel restrictions.

In a statement on Wednesday signed by Michael Achimugu, director, consumer protection and public affairs at NCAA, the agency said the situation is causing significant distress to passengers and tarnishing the image of Nigeria’s aviation industry.

“The Nigeria Civil Aviation Authority (NCAA) has received several complaints about airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them back to Nigeria,” the statement reads.

“These actions, which involve the refusal of boarding/entry at intermediate/transit stops to some Nigerians due to visa/travel restrictions are causing significant distress to passengers and tarnishing the reputation of the aviation industry in Nigeria.”

The NCAA said such practices are completely unacceptable, as it is the responsibility of airlines to notify passengers about any potential barriers to their admissibility at their destination before they commence their travel.

“Passengers should not be put in a position where they are denied entry or returned to Nigeria only on arrival at intermediate/transit stops,” the NCAA said.

“In line with the provisions of Nigeria Civil Aviation Regulations 2023 Part 19.21.1.1, all airlines and their agents shall ensure that passengers are informed of any potential admissibility issues or travel restrictions in advance of their departure.

“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing a ticket and proceeding to board them.”

In light of this, the NCAA advised all international airlines operating in Nigeria that the agency will no longer tolerate the events.

Effective immediately, the NCAA said any airline found to be engaged in such practices will be subject to regulatory action, including but not limited to fines, suspension of flying operations, or other actions considered appropriate.

The NCAA added that it anticipates that all airlines would work together to protect the professionalism and integrity of the aviation sector and to guarantee the safety of Nigerian travellers.