Swift Networks, Spectranet ask customers not to use GTB digital platforms for payments

Swift Networks has asked customers not to make payments for its services through any Guaranty Trust Bank (GTB) payment portal.

The company warned its customers not to use GTB USSD code (737), online banking, mobile banking, and bank transfers.

In a statement on Tuesday, the company encouraged customers to switch to alternative payment methods for an easy and quick experience, as the directive will remain in effect until further notice.

“This serves to inform our Valued customers to immediately discontinue making payments for your SWIFT services through any GT Bank Payment Portal (Including Bank Transfers, USSD Code (*737*), Online Banking, Mobile Banking etc) – until further notice,” SWIFT said.

“You can also make EASY and QUICK payments for SWIFT Services using any of the following Options:

“SWIFT Online Payment Options: Click https://bit.ly/34xSK9J to view our online payment options including: Quickteller, SWIFT Website, SWIFT App, Other Bank App (Excluding GT Bank), Mobile Banking App, Other USSD Code (Excluding GT Bank).

“(ii) Via Bank Transfer to our Access Bank account with details below: Bank: Access Bank: Account Number: 0041908015 Account Name: SWIFT Networks Limited.”

Swift Networks advised customers to visit www.swiftng.com, contact the company via Whatsapp: 08167002398 or send an email to [email protected].

The company also urged customers to download its app for transactions.

In a similar update, Spectranet advised customers to avoid bank transfers to both Zenith Bank and GTB due to ongoing technical issues.

Spectranet urged customers to use the company’s online payment options for a seamless transaction experience.

“Dear Customer, We encourage you to use our online payment options for your transactions for a smoother experience,” Spectranet said.

“Please avoid bank transfers to Zenith Bank and GTB at this time, as they are currently experiencing issues. Thank you for your understanding!”

On September 29, Zenith Bank informed its customers via various channels that its app would be automatically updated to a new version on October 1.

Following the development, the bank’s customers took to X to complain about their inability to access the financial institution’s mobile app for 48 hours.

GTB, on October 9, notified its customers of an impending system upgrade, which will result in temporary service disruptions.

However, customers have been complaining about their inability to use GTB’s digital channels.