Kennedy Uzoka, chief executive officer of United Bank for Africa (UBA), has described the staff of the bank as the heroes who ensure that customers are satisfied.
In a statement to celebrate customer service week, Uzoka said excellent service delivery is a key ingredient towards ensuring customer satisfaction.
The bank themed the 2020 customer service week, themed ‘Dream Team’ to embody the core values of the bank – the 3Es which stand for excellence, enterprise, and execution.
“Now more than ever, we have discovered things that truly matter, and it has taken the utmost dedication and commitment of all of us to stay resilient even when it seemed like everything was falling apart,” he said.
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“From colleagues who had to show up at work to make sure our services continued to run, to staff who worked remotely, delivering excellent service to the best of their ability, it has taken great grit to get us here today. It is commendable to see the power of people committed to succeeding.
“As we celebrate this year’s customer service week, I would like to express my gratitude to you all for the journey so far. Most especially, I would like us to keep focused on and dedicated to delivering excellence to our customers who have stayed loyal to the team. They are the real MVPs that keep us going strong.”
United Bank for Africa Plc is a financial institution with branches in 20 African countries, offering services such as retail, commercial and corporate banking.
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