Business

‘We’re in darkness’ — Ikeja electric customers lament inability to recharge prepaid meters

October 10, 2024 10:34 pm

Customers of the Ikeja Electric Distribution Company (IKEDC) have taken to social media to complain about their inability to recharge their prepaid meters.

The development comes three days after the Eko Electricity Distribution Company (EKEDC) announced an imminent service downtime from October 18 to October 21 over its planned migration to a new system.

On Thursday, TheCable observed that IKEDC customers were finding it cumbersome to recharge their prepaid meters via online platforms and physical payment outlets.

It was learnt that the challenge had lasted for more than 24 hours.

Responding to customers’ complaints on X on Thursday, the IKEDC said the service disruption was caused by a network outage.

“We sincerely apologize for your inability to use our payment channels,” the company said.

“Our internet service providers are having severe infrastructure issues and we are currently working with them to resolve promptly and restore normalcy as soon as possible.”

Here are some reactions from customers on X.

What’s temporary solution. I’ve been in blackout since yesterday

— Prince Toyeeb Balogun (@toyeeb_20) October 10, 2024

@IkejaElectric and @ieServe
Kindly resolve the issue with your payment platforms. Since yesterday I have not been able to purchase units for my meter. I’ve exhausted all your payment options yet none is working.
We are in Darkness o!
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— Ada Mbaise (@mbaise_ada) October 10, 2024

We can’t buy energy Units since morning, your servers are down. What other channels are available to dispense energy Units that customers can leverage ?

— Adetola Okuwoga (@AdetolaOkuwoga) October 10, 2024
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